Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Opening a Workspace From a URL

For certain workspaces, you can send a URL to users which allows them to open a specific workspace directly from the URL, if you configure them and include them in the workspace. However, this feature is not available for all workspaces.  

Follow these steps to add a workspace that users can open from a URL: 

1.From the Configuration Console, click Configure > Users and Permissions > Roles and Permissions.

2.Select a role from the Role Name column. The system displays the Role Details page.

3.Click Top Level Tabs. The system displays the Top Level Tabs page. (To create a workspace in the Service Manager Application for a role, you create a new top-level tab in the Configuration Console for that role.)

4.Click Add New Tab. The system displays the Add New Tab page.

5.Select a workspace type. The system displays the New Tab Details page.

This feature only works with the following workspace types:

•Agreements

•Analytics Metrics

•Business Value Dashboard

•Calendar Workspace

•Configuration Management Aspect Mapping

•Dashboard

•(Undefined variable: FRS_VARS.IPCM) Web Statistics

•My Items

•Object Workspace

•Org Unit Management Workspace

•Process Wizard Workspace

•Report

•Report Template

•Request Offerings

•Risk Calculator

•Self Service Knowledge

•Self Service Search

•Social Board

•URL Workspace

6.Enter information into the fields:

•In the Name field, enter a name for this tab. This is the name of the new workspace.

•Ensure that Use Url address is checked.

•In the Url field, click not set and enter a valid URL. You must enter either HTTP or HTTPS. Make sure that you enter a valid URL in the Url field. If you enter a URL that is not valid and click Preview, the system displays a blank page. If you configure a URL without SSL (simple HTTP), Chrome displays an unsafe script message. If you select that badge and allow unsafe scripts, you can display the page. Other browsers may display an error message.

7.Click Add This Tab.

8.Click Save.

If the system cannot display the external URL that you entered, it displays an empty page.